Human Resources Specialist II

Role Overview

• Respond to and triage general HR inquiries from across the organization through our case management system
• Provide exceptional customer support to both employees and HR team members
• Investigate and resolve complex HR-related inquiries in a timely manner
• Process and rectify time clock discrepancies and attendance-related matters
• Support employee onboarding processes and activities
• Deliver personalized onsite assistance to employees as needed
• Collaborate with HR team members to ensure consistent service delivery
• Maintain accurate documentation and records in compliance with company policies
• Perform additional HR administrative duties as assigned

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum of 2 years of experience in HR or customer support roles
• Demonstrated experience supporting general HR inquiries and processes
• Previous case management experience
• Exceptional written and verbal communication skills
• Strong customer service orientation with a focus on problem-solving
• Ability to earn trust and maintain positive, professional relationships
• Proficiency with Microsoft Office Suite and HR information systems.

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Short and long-term disability
• 401(k) with a company match of up to 5%
• Education Support Program
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours
• Up to 14 company-paid holidays.