Key skills
CloudSaaSLeadershipCommunication
About this role
Role Overview
- Deliver high-quality support via phone, email, and live chat
- Take ownership of customer issues from first contact through resolution
- Accurately document and escalate technical issues
- Monitor and manage support queues to consistently meet service level expectations
- Partner with cross-functional teams to advocate for customers
- Share customer feedback with Tier 2 teams and leadership
Requirements
- 1+ year of experience in a customer support role within a SaaS environment
- Strong troubleshooting skills
- Excellent communication skills
- Experience supporting cloud-based tools (e.g., Microsoft Suite, OneDrive)
- Ability to manage multiple priorities at once
Tech Stack
- Cloud
Benefits
- health and financial benefits
- time away
- everyday wellness