Respond to incoming technical support requests via phone and ticketing systems.
Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality.
Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues.
Own support tickets from initial triage through resolution, documenting steps and outcomes clearly.
Escalate issues when appropriate and collaborate with other technical teams as needed.
Contribute to internal documentation and knowledge resources to support consistent issue resolution.
Communicate clearly with English-speaking users and stakeholders across different time zones.

2+ years of experience providing application and desktop support in a fast-paced environment
C1 level English or equivalent proficiency
Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
Proficiency with Microsoft native tools and utilities for resolving system issues
Experience supporting Windows desktop environments.
Experience working with ticketing systems or structured support queues.
Ability to troubleshoot issues methodically and explain technical concepts clearly.
Professional-level English communication skills.
Availability to work flexible schedules, including occasional evenings or weekends.

Technical Support Specialist

Key skills