Drive the performance of a high-performing team of fraud investigators, ensuring clear accountability for output and fostering a culture of continuous improvement and innovation.
Move past anecdotal evidence to analyse fraud trends and operational patterns, translating findings into strategic detection and prevention initiatives and informing resource allocation.
Oversee the alerting and monitoring processes, including proactive response to potential fraud alerts, and supporting escalations to drive the rapid resolution of emerging fraud issues.
Accelerate the shift towards more precise and automated fraud decisioning by partnering with relevant teams to deliver step-change improvements to fraud detection, prevention, and internal processes.

Extensive experience in relevant Fraud operations, product or strategy roles
Can prioritise effectively as well as manage multiple projects and team-members concurrently
Takes pride in coaching and developing junior team-members and others in the business
Solid track record of getting things done and influencing cross-functional teams
Highly detail-oriented and thrive in an environment where impact and velocity of execution are paramount
Has a deep desire to solve real world problems, constantly looking for ways to improve and creatively solve problems
both the big strategic things, as well as the smaller quick wins
Strong ability to join quantitative and qualitative approaches to frame and synthesise complex business problems into clear, concise and easy-to-understand solutions
Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
Strong written and oral communication skills, with an eye for detail and a passion for presenting data and information in clear, compelling ways to communicate concepts and desired outcomes.
Have experience working in a global, consumer business with geographically distributed teams

Fraud Operations Team Leader

Key skills