Business Process Analyst II

Role Overview

• Support ownership of customer-facing process documentation across the lifecycle.
• Create and maintain process maps, SOPs, and workflows to ensure accuracy and scalability.
• Ensure documentation reflects current business practices and is regularly updated.
• Contribute to maintaining a centralized source of truth for Revenue Operations processes.
• Identify process gaps, inefficiencies, and opportunities for improvement across workflows.
• Analyze handoffs between teams, roles, and systems to identify root causes.
• Partner with cross-functional teams to validate findings and recommend solutions.
• Support the execution of process improvement initiatives aligned with business goals.
• Partner with teams across Revenue Operations, Trial Experience, Customer Success, Support, Affiliates, Account Management, Retention, and Systems.
• Participate in process reviews and working sessions with stakeholders.
• Help drive alignment on standard operating procedures and workflows.
• Support governance frameworks for process ownership, updates, and change management.
• Ensure timely updates to documentation as processes evolve.
• Collaborate with systems, automation, and BI teams to align tools with defined processes.
• Assist in enabling teams through clear documentation and process guidance.
• Translate business processes into clear requirements and documentation.
• Support tracking of process health metrics and KPIs with RevOps and BI teams.
• Identify opportunities for standardization, automation, and scalability.
• Contribute to operational consistency and audit readiness.

Requirements

• 2-5 years of experience in Business Process Analysis, Operations, or Process Improvement roles.
• Experience working with cross-functional teams and supporting process improvement initiatives.
• Strong process mapping and documentation skills.
• Analytical mindset with the ability to identify inefficiencies and recommend solutions.
• Experience working with customer-facing teams (Customer Success, Support, Revenue, or RevOps) is a plus.
• Strong written and verbal communication skills.
• Experience in SaaS or high-growth technology companies.
• Strong familiarity with Revenue Operations and the end-to-end customer lifecycle.
• Experience partnering closely with systems, automation, and BI teams.
• Proficiency with process documentation and visualization tools (Lucid, Miro, Visio, Confluence, etc.).

Benefits

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