Senior Associate – HR Services, Benefits

Role Overview

• Deliver end‑to‑end administration of employee benefits programs (e.g. medical, life, retirement, wellness, leave‑related benefits) in accordance with local policies and regulations
• Process employee benefits events including enrollments, changes, and terminations in HR systems (e.g. Workday or equivalent)
• Maintain accurate and complete benefits records across HR systems and required local documentation
• Act as a subject‑matter resource for benefits processes, ensuring consistency and policy adherence across cases
• Respond to employee and manager inquiries related to benefits, providing clear guidance on eligibility, coverage, and processes
• Support HR Business Partners and HR Services colleagues with benefits‑related escalations and complex cases
• Partner with Payroll to ensure correct benefits deductions and compliance with statutory requirements
• Provide high‑quality customer service in line with HR Services SLAs and experience standards
• Coordinate with external benefits providers and brokers to resolve operational issues and support program changes
• Support benefits audits and compliance reviews by providing accurate data and documentation
• Ensure benefits administration complies with local labor laws, statutory requirements, and internal HR policies
• Escalate risks or compliance concerns proactively and support remediation actions
• Identify opportunities for process standardization, simplification, and automation within benefits delivery
• Participate in HR transformation initiatives such as benefits system implementations, country transitions, or process redesign
• Support documentation of SOPs, process maps, and service catalogues for benefits services
• Contribute to continuous improvement of mindset within HR Services
• Manage physical and digital benefits‑related documentation where required
• Ensure data accuracy, confidentiality, and GDPR compliance in handling employee information
• Support ad‑hoc reporting requests and operational metrics related to benefits delivery
• Support assigned country or multi‑country portfolio depending on organizational setup

Requirements

• 1-3 years of experience in HR operations, benefits administration, or shared services environment
• Practical knowledge of employee benefits programs and HR compliance requirements
• 1-3 years of experience working with HR systems (e.g. Workday) and service management tools
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office tools (especially Excel, Word, Outlook) for documentation, tracking, and reporting
• Fluent Czech (mandatory)
• Good working knowledge of English (written and spoken)
• Bachelor’s degree or equivalent experience in Human Resources, Business Administration, or a related field

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development programs