Owning end-to-end design, delivery, and continuous improvement of clinical and non-clinical training programs, including onboarding, continuing education, and leadership development
Translating instructor-led content into scalable digital learning and managing an organized, quality-controlled content pipeline
Enabling operational initiatives (e.g., system rollouts, tool enhancements, process changes) through timely training, communications, and colleague readiness
Leading, coaching, and developing a team of training managers to deliver consistent, high-quality learning experiences
Setting priorities and managing day-to-day team performance, driving alignment, accountability, and on-time execution
Overseeing new hire training operations, including forecasting, capacity planning, and contingency planning
Ensuring training schedules, logistics, and delivery models run smoothly and adapt to shifting demand
Maintaining accurate, accessible training content through audits, version control, and continuous improvement; oversee content libraries and knowledge tools
Using data, trends, and stakeholder input to identify training gaps, set priorities, and measure effectiveness
Representing talent Development in cross-functional and leadership forums, leading projects and ensuring enablement needs are built into enterprise initiatives

Possess Bachelor required (Education, Organizational Development, Instructional Design, Communications, or related field)
3+ years of experience in a clinical operations or service delivery environment (e.g., healthcare navigation, contact center, or similar frontline operations)
3+ years of experience in Learning & Development, training, instructional design, or enablement
Able to design and deliver training programs using a structured approach (e.g., ADDIE), including planning, milestones, and stakeholder management
Able to build and sustain scalable onboarding and continuing education training systems
Possess skills at converting instructor-led material into repeatable digital learning and managing a quality-controlled content development process
Possess hands-on experience with eLearning/content tools such as Adobe Captivate, Easygenerator, Synthesia, and Articulate (or similar)
Possess analytical and problem-solving skills; able to assess training needs, measure effectiveness, and drive continuous improvement
Clear, reliable communicator who can simplify ambiguity, align stakeholders, and influence across functions
Possess experience leading or mentoring others (directly or indirectly) and delivering results through a team.

Senior Talent Development Manager – Health Navigation

Key skills