Technical Support Specialist

Role Overview

• Support finalizing PCMS files.
• Compare parameter between as-designed and as-is to deliver clean configuration files to the projects.
• Manage and update key performance indicator dashboards – manage Power BI reports and support back office/operational team in preparing monthly management presentations.
• Provide general assistance in Technical Incident Handling, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc.
• Follow-up status of “actions on WTG needed” incidents to ensure feedback loop with Operations Support back-office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet.
• Ensure creation of WASP accounts for customers and subcontractors to enable NC2 training.
• Support fleet implementation of Service Notifications and Technical Notifications; analyse impacted fleet, material requirements, track implementation status, etc.
• Support in Process Improvement, Creation, Implementation, and Documentation.
• Ensure GWO certificates are received on time and stored correctly in the LMS.
• Collecting WINDA IDs from the service technicians and updating their profiles in the LMS.

Requirements

• Minimum of 4-6 yrs experience (preferably from wind industry)
• Proven experience in project coordination or similar role
• Strong analytical and data manipulation skills in Excel
• Strong organizational and time management skills with the ability to prioritize tasks effectively
• Strong multitasking skills
• Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
• Advanced Microsoft office skills
• Understanding technical background
• Education & Qualification : Bachelor’s degree in engineering, Project Management or related field
• Excellent Communication skills
• SAP experience preferred
• Power BI knowledge is good-to-have
• Personal profile / Competencies: Detail-oriented and organized
• Good team player
• Adaptable to change
• Ability to manage multiple projects and priorities simultaneously
• Ability to deal with unexpected difficulties
• Strong technical skills and proficiency in Microsoft Office Suite especially Word and Excel
• Member of global teams, ability to work independently
• Good comprehensive skills.

Benefits

• Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.