Bilingual Medical Virtual Assistant – Spanish, English

Role Overview

• Provide professional and compassionate patient support
• Handle all incoming and outgoing calls in both Spanish and English
• Manage appointment scheduling and calendar coordination
• Execute and independently follow a detailed 20-step SOP workflow
• Support session documentation and verification processes
• Maintain accurate client data and patient records
• Assist with billing and invoicing processes
• Support insurance verification workflows when needed
• Help maintain organized and efficient clinical workflows

Requirements

• Minimum 1 year of experience in a remote healthcare or medical administrative role
• High proficiency in both Spanish and English (spoken and written)
• Experience handling high-volume calls in a professional healthcare setting
• Proven experience with appointment scheduling and patient coordination
• Strong attention to detail, especially with clinical documentation and scheduling workflows
• Ability to follow detailed SOPs independently with minimal supervision
• Comfortable working in a fast-paced clinical environment
• Self-directed learner with strong problem-solving ability
• Professional, organized, and dependable under pressure
• Experience with insurance verification workflows (preferred)
• Experience providing billing support (preferred)
• Experience in behavioral health, therapy, or clinical environments (preferred)
• Experience working with EHR/EMR systems (preferred)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.