Owns the end-to-end operational delivery for the India shared services hub across HR, recruitment, and finance support functions
Acts as the primary in-country operational lead for BB UK managers, delivering expert support across talent acquisition, recruitment, employee management, compliance and office operations
Serves as the primary in-country escalation and advisory lead for India HR matters providing end-to-end support across the full employee lifecycle
Oversees the performance and effectiveness of the India shared service centre, including finance operations and controls, to ensure high-quality, efficient service delivery
Partners with Central Operations to continuously improve processes, policies, and ways of working
Provides cultural insight and guidance on employee expectations
Ensures consistent application of working arrangements in line with company policies and local requirements
Leads all India people operations across the full employee lifecycle, from hiring through to exit
Advises UK managers on Indian employment practices, HR policies, and compliance requirements
Ensures compliance with Indian labour laws and statutory requirements
Manages relationships with local vendors (e.g. recruitment agencies)

10+ years’ experience in operations or business management roles within a global organisation
Experience in a global marketing agency or professional services environment preferred
Proven experience leading shared services or offshore operations
Experience managing multi-functional teams across HR, recruitment, and finance
Strong knowledge of Indian employment law, compliance, and HR practices
Strong track record of scaling operations
Solid understanding of finance operations and controls
Excellent stakeholder management and cross cultural communication skills, with experience supporting international teams
Proven ability to drive process optimisation and continuous improvement

Senior Business Manager

Key skills