Key skills
AIStakeholder ManagementCommunicationCollaboration
About this role
Role Overview
- Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate
- Support AI adoption initiatives by partnering with change champions and operational teams
- Diagram, evaluate, and recommend improvements to existing end‑to‑end processes
- Participate in and facilitate cross‑functional workshops and working sessions
- Develop and maintain process metrics to measure performance and improvement impact
- Collect and analyze data to identify root causes of operational and process issues
- Support quality improvement and re‑engineering efforts aligned to performance gaps
- Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage
- Monitor adoption and provide feedback to improve usability, clarity, and effectiveness
- Perform cost and benefit analyses to support prioritization decisions
- Communicate project status, risks, and outcomes to stakeholders
- Stay current on internal and external best practices in process improvement and AI enablement
- Perform other related duties as assigned
Requirements
- Business process analysis, modeling, and documentation (current and future state)
- Process improvement methodologies (Lean, Six Sigma, continuous improvement)
- Ability to identify and integrate AI-enabled capabilities into operational workflows
- Data analysis, root cause analysis, and performance measurement techniques
- Facilitation of workshops and cross‑functional working sessions
- Change enablement and adoption support skills
- Strong communication skills, both written and verbal, across technical and non‑technical audiences
- Ability to translate complex concepts into practical, actionable guidance
- Stakeholder management and collaboration across diverse teams
- Working knowledge of enterprise tools (process modeling, collaboration, documentation)
- Organizational awareness and the ability to navigate matrixed environments
- Continuous learning mindset, especially related to AI and emerging technologies
Benefits
- A career at FIS is more than just a job. It’s the change to shape the future of fintech.
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back