Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of assigned company clients
Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes
Enters required data into client provided systems and databases
Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution
Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

High School Diploma or Equivalent
Call center or customer service experience
Computer/technology basic skills
Typically, No Relevant Experience Required
Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required.

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A competitive salary and benefits
A work environment built on collaboration, flexibility, and respect

Associate I, BPS Operations Processing

Key skills