Director, Field Engagement IT Product Manager

Role Overview

• Lead the design, delivery, and continuous improvement of platforms and solutions optimizing field experience and productivity through integrated CRM, engagement data, and analytics capabilities – balancing simplicity, compliance and effectiveness.
• Define and communicate a forward-looking product vision and roadmap, leveraging AI, automation, and advanced analytics to unlock new business opportunities.
• Act as a platform steward, accountable for long-term architectural integrity, scalability, and cost efficiency—balancing near-term business needs with enterprise standards and future-state evolution.
• Manage the full end-to-end product lifecycle, prioritizing features based on business impact, user feedback and emerging technology trends.
• Ensure robust API integration, adherence to interoperability standards, and implementation of data governance practices to deliver scalable, secure, and compliant solutions.
• Serve as a senior technology leader embedded with the business units, IT functions, anticipating needs and turning requirements into actionable, secure, and compliant digital products.
• Own the responsible evaluation, adoption, and scaling of AI and advanced analytics capabilities—partnering with Data, Security, Legal, and business leadership to operationalize AI in compliant, high‑value use cases.
• Develop and manage strategic relationships with external technology and managed services partners to ensure seamless integration, compliance, and innovation across platforms
• Own product financials including vendor strategy, run vs. grow investment decisions, total cost of ownership, and value realization tracking in partnership with Finance and Procurement.
• Build and mentor high-performing, cross-functional teams, championing agile, DevOps, and user centric design practices
• Define and evolve delivery models (product-aligned teams, DevOps, vendor/partner orchestration) to improve speed, quality, and accountability across global teams.
• Establish and monitor key performance indicators (KPIs) to measure product success, business impact, user adoption, and regulatory compliance.
• Ensure platforms meet global regulatory, privacy, and cybersecurity standards.
• Stay ahead of industry trends, regulatory changes, technology innovations, proactively adapting strategies.
• Drive continuous improvement, operational excellence, and change management initiatives.
• Serve as a trusted advisor to executive leadership, shaping strategic decisions through data-driven insights, tradeoff analysis, and forward-looking recommendations.

Requirements

• Bachelor’s or advanced degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years experience in product management, application development or digital transformation
• 4+ years in leadership roles.
• Proven success delivering enterprise technology solutions in global, matrixed, and regulated environments.
• Pharma/Biotech or similarly regulated environment experience preferred.
• Expertise in agile methodologies, SDLC, cloud platforms, AI/ML, data analytics, and cybersecurity.
• Exceptional communication, strategic thinking, and stakeholder management skills
• Expertise with cloud-based ecosystems (AWS, Azure) and advanced analytics tools for insights-driven engagement.
• Deep understanding of enterprise CRM and engagement platforms in regulated environments (ie., Veeva and Salesforce)

Tech Stack

• AWS
• Azure
• Cloud
• Cyber Security
• SDLC

Benefits

• Health insurance
• Flexible working hours
• Professional development opportunities