Senior Director, Product Management

Role Overview

• Define and evolve the platform strategy, roadmap, and capability priorities across analyst experience, workflow infrastructure, and extensibility surfaces.
• Translate AI and ML capabilities into a product experience that compliance analysts can use and regulators can audit.
• Own the product extensibility strategy: define the API and integration surfaces that allow policy makers and analyst teams to extend product capabilities without requiring Smarsh engineering intervention.
• Maintain a clear view of the competitive landscape and develop differentiated positioning grounded in product reality.
• Own the end-to-end analyst experience: from alert surfacing to resolution, including explainability, reason code workflows, and audit trail completeness.
• Drive UX investment as a strategic lever, not a polish pass. The analyst workflow directly affects model quality through the feedback loop. UX decisions have downstream data consequences.
• Work closely with Design to move from concept to delivered capability, with direct accountability for closing the gap between the platform’s AI narrative and the actual experience analysts have today.
• Define and own the API surface: alert queues, review actions, reporting, reason code taxonomies, and workflow configuration. These are product decisions, not engineering ones.
• Build the product strategy for programmatic extensibility, including integrations with external agents, policymaker prompting surfaces, and developer-facing documentation.
• Establish the commercial packaging model for extensibility capabilities: what is a subscription tier, what is usage-based, and what justifies a premium price point.
• Partner with Engineering on capacity allocation, release readiness, and operational discipline. You will bring specifications that are complete enough for engineering to build without coming back for clarification.
• Partner with the AI/ML Product team on the handoff between AI/ML capabilities and the experience surface that exposes them. Own the feedback routing requirements that make the compounding data flywheel work.
• Partner with Professional Services and Customer Experience to translate customer pain into defensible priorities. Show up where customers are, not just where internal stakeholders are.
• Lead a small team of product managers as a player coach. Set standards through your own work, not through delegation.
• Develop PM craft on the team: problem framing, evidence-based prioritization, and outcome measurement. This team needs a model to follow, not a manager to report to.
• Own the team’s operating cadence, including sprint reviews, prioritization forums, and stakeholder communications.

Requirements

• 10+ years of product management experience, with a track record of shipping product at enterprise scale.
• 3+ years of management experience. Player-coach: you have managed PMs while still owning product work directly.
• Demonstrated UX product ownership: experience defining analyst or end-user workflows, not just feature requirements. You have shipped products where the experience quality was differentiator.
• Demonstrated API product experience: experience defining and owning developer-facing API surfaces or extensibility layers as product decisions. You have written API product specs, not just API documentation.
• Experience with enterprise SaaS products in regulated industries. You understand what it means to ship software where wrong answers create legal or regulatory exposure.
• Strong written communication. You write product specs that engineering can build from strategy documents that executives can act on. These are different documents and you know the difference.
• Experience working in a cross-functional model with Engineering, Design, and Data Science as genuine peers, not as service organizations.

Benefits

• Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
• Stock options.
• Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.
• 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.
• Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.
• Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.