Senior AI Product Manager - R01565065

Brillio is one of the fastest growing digital technology service providers, seeking an AI Product Manager with deep healthcare domain experience to drive AI-enabled product development. This role focuses on identifying opportunities, designing solutions, and rapidly testing and scaling AI-driven capabilities across pharmacy and patient service journeys.

Responsibilities:

• Identify & Prioritize High-Impact AI Use Cases
• Work with business, operations, and clinical stakeholders to identify opportunities across:
• Benefits verification (BV) / Prior Authorization (PA)
• Patient onboarding & education
• Adherence & refill management
• Call center / pharmacist workflows
• Translate business pain points into clear problem statements and opportunity areas
• Drive Rapid Experimentation
• Convert ideas into testable hypotheses and experiments
• Design MVPs and pilots using:
• AI/LLM capabilities
• Workflow automation
• Data-driven decisioning
• Run fast iteration cycles:
• Prototype → test → learn → refine
• Define success metrics and evaluate outcomes quickly
• Build & Deliver AI-Enabled Products
• Own end-to-end product lifecycle:
• Problem definition → solution design → development → launch → iteration
• Partner with Engineering, Data Science, and Design teams to:
• Build scalable, production-ready solutions
• Integrate AI into real workflows (not just standalone models)
• Ensure usability for frontline users (pharmacists, agents, care teams)
• Bridge Business, Clinical, and Technology Teams
• Act as a translator between:
• Business/operations (pharmacy, patient services)
• Technology (engineering, AI/ML teams)
• Ensure solutions are:
• Operationally feasible
• Clinically appropriate
• Technically scalable
• Embed AI into Real Workflows
• Design solutions that:
• Augment human decision-making (not replace blindly)
• Incorporate human-in-the-loop controls
• Fit seamlessly into existing systems (CRM, workflow tools, call center platforms)
• Drive adoption across end users
• Measure Impact & Scale
• Track:
• Operational efficiency (e.g., reduced handling time, faster approvals)
• Experience metrics (patient, agent, pharmacist)
• Business outcomes (conversion, adherence, cost reduction)
• Scale successful pilots into broader deployment

Requirements:

• 6-10+ years in Product Management or Product Ownership
• Strong healthcare domain experience, preferably in: Pharmacy services (specialty pharmacy preferred), Patient services / HUB services, Payer or PBM ecosystems
• Proven experience working on data-driven or AI-enabled products
• Demonstrated ability to drive rapid experimentation and MVP delivery
• Strong ability to work across business, clinical, and technical teams
• Experience with: Prior Authorization (PA), Benefits Verification (BV), or patient onboarding workflows
• Call center / omnichannel patient engagement platforms
• Familiarity with: LLMs / Generative AI applications
• Workflow automation tools
• Data platforms (e.g., modern data stack)
• Experience in regulated environments (HIPAA, compliance constraints)