Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
Monitor and analyze contact center performance, identifying opportunities for optimization.
Provide valuable feedback to the online marketing team based on patient interactions and market insights.
Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
Communicate key market information to the marketing team to inform strategic decisions.

Sales-oriented mindset with a focus on achieving results
At least 2 years of experience working in sales/customer service, preferably in a contact center environment
Fluency in English and Italian
Medical background is a plus
Marketing knowledge is a plus
Strong communication skills
Excellent organizational and time-management abilities
Ability to work independently and as part of a team

Competitive salary and performance-based bonuses
Opportunities for professional growth and development within a leading biotech company
A dynamic and supportive work environment
The opportunity to work in an international environment

Customer Support Coordinator

Key skills