Contract Governance and Service Management Leader – Finance Global Business Services

Role Overview

• The Governance and Service Management Global Lead (GOL) is responsible for managing the Global Business Services (GBS) relationship with the Managed service provider and contract governance.
• This role leads the change order governance and contract updates including negotiations with the MSP leadership.
• As part of governance management, this position also coordinates the governance structure with the MSP, including Joint Operations (by-weekly), Management (monthly), Executive (quarterly), and Strategic (yearly) meeting cadences.
• This position is also responsible for GBS service management and performance reporting which includes leading a team of 8 dedicated resources from Caterpillar, MSP, and the Sirion Labs contract management team in reporting and managing performance metrics.
• This role also owns the interaction and customer relationship with key Caterpillar segment stakeholders/leaders and also responsible for the quarterly GBS Analytics and Operations reviews with the 5 segments.
• Lastly, this role serves as the Finance@work (Service Now) Product Owner and leads the customer request management process for GBS. This includes coordinating deployments and ongoing support working with dedicated IT resources plus the project management office, change management, and communications teams.

Requirements

• Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace
• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external.
• Effective Communications: Understanding of effective communication concepts, tools and techniques
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning.
• Visioning: Understanding the value of articulating an intended business outcome.
• Stakeholder Management: Knowledge of stakeholder management techniques.
• Consulting Process & Tools: Knowledge of consulting process; ability to engage in planning sales, conducting research and analysis, finding solutions and preparing recommendations.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement