Staff Product Success Manager – Product & BU Success

Role Overview

• Act as the trusted advisor and primary point of contact for regional BUs on all product-related matters, championing their voice while representing global product priorities.
• Develop deep product expertise to confidently consult, educate, and empower regional teams, closing knowledge gaps through tailored enablement programs and resources.
• Facilitate clear, transparent communication of product roadmaps, releases, and updates to ensure regional readiness and unite cross-functional teams around shared goals.
• Drive alignment by synthesizing regional business requirements and customer feedback into actionable insights for product and engineering, while ensuring adherence to the global product strategy.
• Proactively challenge and guide prioritisation to balance regional needs with global objectives, fostering constructive collaboration and mutual understanding.
• Serve as the key interface for internal product teams seeking to engage with BUs—helping product teams understand needs, gather relevant input, and ensure successful change implementation and product launches in the regions.
• Build and nurture trusted relationships with regional leaders and stakeholders to understand their challenges and goals.
• Serve as the coordination hub that harmonises regional execution with global product initiatives, supporting smooth go-to-market launches and continuous adoption.
• Lead regular alignment forums, Monthly and Quarterly Business Reviews, as well as knowledge exchanges to maintain transparency, escalate issues early, and reinforce accountability.
• Partner closely with Marketing, Sales, Customer Success, and Product teams to align and support go-to-market strategies and regional enablement efforts.
• Support change management initiatives to maximize adoption of new products and processes across BUs.
• Continuously seek and define opportunities to scale and strengthen collaboration, communication, and knowledge sharing between the global product organization and regional teams.
• Take full ownership of these opportunities end-to-end—leading their conceptualization, development, and operationalization within countries—ensuring sustainable and measurable impact on BU outcomes.
• Develop and implement frameworks, best practices, templates, and automation solutions that support scalable interactions and smooth product rollouts across regions.
• Foster a culture of continuous feedback, transparency, and data-driven decision-making to ensure alignment and accountability in delivering product success within BUs.

Requirements

• Proven experience in a product operations, product management, customer success, or related role within SaaS or technology industries.
• Demonstrated ability to professionalise and deepen relationships with business units and cross-functional teams by establishing trust, credibility, and clear communication.
• Strong track record of developing trusted advisor relationships with regional or business unit teams and driving alignment across complex organisations.
• Proactive in identifying, driving forward, and owning improvement initiatives that enhance collaboration, product success, and operational efficiency.
• Deep aptitude to learn and master complex products, translating technical product details into actionable insights for diverse audiences.
• Exceptional communication, stakeholder management, and influencing skills in a matrix environment.
• Highly organised with strong project management capabilities, capable of managing multiple priorities and cross-team initiatives.
• Fluent in English (written and verbal) with the ability to engage effectively at all organizational levels.

Benefits

• Performance Bonus up to 30% OTE
• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, and podcasts
• Contributory pension scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands