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AI Operations Technical Support Analyst at CSG | JobVerse
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AI Operations Technical Support Analyst
CSG
Remote
Website
LinkedIn
AI Operations Technical Support Analyst
South Africa
Full Time
4 weeks ago
Visa Sponsorship
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Key skills
AWS
Azure
Cloud
Switching
TCP/IP
Communication
About this role
Role Overview
Monitor a centralized monitoring platform aggregating alerts across: Network, Compute, Storage, Virtualization, and Product/Application environments
Perform initial triage to determine alert severity, scope, and business impact
Identify false positives, duplicates, and noise through alert correlation
Notify and engage appropriate IT on-call teams for incident investigation and resolution
Partner with Major Incident Management (MIM) teams during high-severity incidents
Ensure timely communication to impacted Client Business Units (CBUs)
Maintain accurate incident logs, timelines, and actions taken
Support continuous improvement by identifying gaps in monitoring and alerting
Requirements
Qualification in Information Technology or related field
0-0.5 years of work experience in IT Operations, NOC, Monitoring roles or related fields
Experience with enterprise monitoring/observability tools (e.g. SCOM, SolarWinds, etc.)
Understanding of:
Networking fundamentals (TCP/IP, routing, switching)
Compute, storage, and virtualization platforms
Cloud environments (AWS and/or Azure)
Experience working in a 24/7 shift-based environment
Documentation rebranding and content refresh
Tech Stack
AWS
Azure
Cloud
Switching
TCP/IP
Benefits
Accommodation for persons with disabilities in employment
Special assistance throughout the application process
Support for continuous improvement by identifying gaps in monitoring and alerting
Apply Now
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