Key skills
AWSAzureCloudSwitchingTCP/IPCommunication
About this role
Role Overview
- Monitor a centralized monitoring platform aggregating alerts across: Network, Compute, Storage, Virtualization, and Product/Application environments
- Perform initial triage to determine alert severity, scope, and business impact
- Identify false positives, duplicates, and noise through alert correlation
- Notify and engage appropriate IT on-call teams for incident investigation and resolution
- Partner with Major Incident Management (MIM) teams during high-severity incidents
- Ensure timely communication to impacted Client Business Units (CBUs)
- Maintain accurate incident logs, timelines, and actions taken
- Support continuous improvement by identifying gaps in monitoring and alerting
Requirements
- Qualification in Information Technology or related field
- 0-0.5 years of work experience in IT Operations, NOC, Monitoring roles or related fields
- Experience with enterprise monitoring/observability tools (e.g. SCOM, SolarWinds, etc.)
- Understanding of:
- Networking fundamentals (TCP/IP, routing, switching)
- Compute, storage, and virtualization platforms
- Cloud environments (AWS and/or Azure)
- Experience working in a 24/7 shift-based environment
- Documentation rebranding and content refresh
Tech Stack
- AWS
- Azure
- Cloud
- Switching
- TCP/IP
Benefits
- Accommodation for persons with disabilities in employment
- Special assistance throughout the application process
- Support for continuous improvement by identifying gaps in monitoring and alerting