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Director of Operations at Ideal Siding | JobVerse
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Director of Operations
Ideal Siding
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Director of Operations
California, United States of America
Full Time
3 weeks ago
$120,000 - $130,000 USD
No Visa Sponsorship
Apply Now
Key skills
Leadership
About this role
Role Overview
Lead day-to-day operational execution across corporate and franchise locations.
Support the Operations team through clear priorities, coaching, follow-up, and accountability.
Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency.
Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps.
Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures.
Coordinate with internal teams when operational alignment is needed.
Support operational planning for franchise events, conferences, training sessions, and workshops as needed.
Act as a senior operational resource for franchisees across the network.
Support franchisee performance in customer satisfaction, efficiency, compliance, quality, and execution.
Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting.
Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities.
Identify performance gaps and support corrective action plans when standards are not being met.
Help franchisees adopt approved tools, suppliers, processes, and operating standards.
Support franchisee training, including pre-training, training week, refresher training, and ongoing operational training.
Deliver or support 1:1 coaching, group coaching, workshops, and training sessions.
Train franchisees and internal team members on operational systems, best practices, and execution standards.
Support technical training related to siding installation, including LP, Hardie, and similar materials.
Provide support for challenging installation or jobsite issues.
Help reduce rework, warranty claims, and customer escalations through better training, safety practices, and quality-control processes.
Create, refine, and maintain SOPs, templates, manuals, checklists, walkthroughs, and training documentation.
Support the rollout of new tools, software systems, platforms, and operational workflows.
Monitor adoption of processes and systems across franchise locations.
Identify operational gaps and recommend scalable improvements.
Build practical reporting tools, dashboards, and accountability systems.
Work with suppliers and manufacturers on training, product updates, and operational improvements.
Requirements
7+ years of operations leadership experience in construction, trades, franchising, home services, field operations, or multi-location businesses.
Experience leading teams, managing KPIs, improving processes, and supporting operational execution.
Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
Experience creating SOPs, workflows, training materials, and operational systems.
Experience with safety programs, technical standards, jobsite coordination, or installation workflows is an asset.
Siding, exterior renovation, construction, or trades experience is a strong asset.
Benefits
36-hr work week for a healthier work/life balance
Bonus based on performance
Company parties
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Apply Now
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