Director of Operations

Role Overview

• Lead day-to-day operational execution across corporate and franchise locations.
• Support the Operations team through clear priorities, coaching, follow-up, and accountability.
• Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency.
• Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps.
• Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures.
• Coordinate with internal teams when operational alignment is needed.
• Support operational planning for franchise events, conferences, training sessions, and workshops as needed.
• Act as a senior operational resource for franchisees across the network.
• Support franchisee performance in customer satisfaction, efficiency, compliance, quality, and execution.
• Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting.
• Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities.
• Identify performance gaps and support corrective action plans when standards are not being met.
• Help franchisees adopt approved tools, suppliers, processes, and operating standards.
• Support franchisee training, including pre-training, training week, refresher training, and ongoing operational training.
• Deliver or support 1:1 coaching, group coaching, workshops, and training sessions.
• Train franchisees and internal team members on operational systems, best practices, and execution standards.
• Support technical training related to siding installation, including LP, Hardie, and similar materials.
• Provide support for challenging installation or jobsite issues.
• Help reduce rework, warranty claims, and customer escalations through better training, safety practices, and quality-control processes.
• Create, refine, and maintain SOPs, templates, manuals, checklists, walkthroughs, and training documentation.
• Support the rollout of new tools, software systems, platforms, and operational workflows.
• Monitor adoption of processes and systems across franchise locations.
• Identify operational gaps and recommend scalable improvements.
• Build practical reporting tools, dashboards, and accountability systems.
• Work with suppliers and manufacturers on training, product updates, and operational improvements.

Requirements

• 7+ years of operations leadership experience in construction, trades, franchising, home services, field operations, or multi-location businesses.
• Experience leading teams, managing KPIs, improving processes, and supporting operational execution.
• Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
• Experience creating SOPs, workflows, training materials, and operational systems.
• Experience with safety programs, technical standards, jobsite coordination, or installation workflows is an asset.
• Siding, exterior renovation, construction, or trades experience is a strong asset.

Benefits

• 36-hr work week for a healthier work/life balance
• Bonus based on performance
• Company parties
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance