Serving as the first point of contact for physicians and their supportive staff throughout the EAP process and coordinating communication with external stakeholders including physicians, pharmacists, clinical trial coordinators, and sponsors.
Facilitating document exchange and processing HCP patient requests for medicinal products.
Managing customer management tools including processing patient data into the Electronic Data Capture (EDC) system(s) as needed and generating client reports where required.
Reviewing documents/data collection, identifying discrepancies, and collaborating with sites to fulfill regulatory requirements.
Collaborating closely with cross-functional teams within our Expanded Access Operations unit (e.g., Regulatory Affairs, Quality, Program Management, Supply Chain) to ensure smooth operations.
Drafting and updating program documentation leveraging existing departmental templates and/or designing new templates.
Supporting Program Managers (PMs) with oversight and maintenance of electronic Master Files and improving program processes.
Communicating with clients and maintaining a high-level of client satisfaction.

Have a (bio)medical degree or background
+2 years of relevant work experience in Healthcare or Life Sciences.
Hold excellent verbal and written communication skills in English. Speaking one or more additional languages is a plus, but not necessary.
As this is fully remote, you need to a stable internet connection.
Are proficient in Microsoft Office tools, with a focus on Excel
Are self-motivated, adaptable, and thrive in a fast-paced environment where change is continuous
Embody a patient-centric approach, proactive accountability, and considerate collaboration.
Work efficiently but precisely with a keen eye for detail.
Act proactively, with the ability to anticipate the next steps.
Can work both independently and as part of a team, demonstrating excellent interpersonal skills.
Have strong relationship-building skills.
Are eager to learn about new regulations and processes and put them into practice.

Impactful work that helps patients gain access to potentially lifesaving treatments.
International work environment, scale-up energy and flat organizational structure which encourages creativity and accountability.
Competitive salary, annual performance bonus and an Employee Stock Option Plan.
Great career development opportunities in a fast-growing company.
Learning and development budget alongside internal knowledge sharing sessions.
Remote working model.
Policies to support working parents.
Unlimited access to professional guidance by certified psychologists via OpenUp.
An annual ‘myTomorrowland’ company-wide celebration!

Site Manager – Expanded Access Programs

Key skills