Freight Operations Coordinator

Role Overview

• Manage international shipments end-to-end across various transport modes (air, sea, road, or rail), ensuring timely and efficient delivery.
• Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
• Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
• Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
• Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
• Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
• Ensure compliance with international shipping regulations and company policies across all modes of transport.
• Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
• Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
• Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.

Requirements

• Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners.
• Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations.
• Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments.
• Time management: Effectively prioritises tasks to meet deadlines and operational requirements.
• Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
• Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements.
• Critical thinking: Analyses data and situations logically to make sound operational decisions.
• Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust.
• International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements.
• Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision.
• Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
• Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
• Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements.
• Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
• Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
• Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.

Benefits

• Night shift contractor role with potential weekend work