Product Success Manager

SkySpecs is a fast-growing technology company in the renewable energy sector, helping major clean energy players optimize performance. The Product Success Manager will develop and manage software products within the solar portfolio, serving as a product leader and customer advocate while collaborating with various teams to enhance product strategy and customer engagement.

Responsibilities:

• Drive solar product development in accordance with company and product strategy
• Take a leading role in developing a product roadmap based on business objectives, customer needs, and market opportunities
• Use knowledge of market dynamics to continuously assess and refine the product strategy
• Define cross-functional product objectives and key results and drive progress
• Serve as a subject matter expert for solar customers — training them on SkySpecs software and sharing best practices for operating and managing solar farms
• Foster strong relationships with key solar customers to gather valuable feedback and deeply understand their needs
• Act as the primary point of contact for communicating product changes, new features, and releases to solar customers
• Assist customers with product configuration and customization to ensure they are getting maximum value from SkySpecs solutions
• Validate product concepts through ongoing customer engagement and feedback
• Collect and triage customer feedback, feeding insights directly into the roadmap and feature prioritization process
• Conduct ongoing data analysis to identify trends and opportunities for product improvement
• Translate customer and market research findings into actionable insights for the product development team
• Collaborate with Marketing and Sales teams to create and execute effective go-to-market plans for solar products
• Drive successful product and feature launches, developing customer-facing release materials and sales-enabling documentation
• Shepherd projects through the full software development lifecycle — including user research, data analysis, designing prototypes, writing requirements, testing functionality, training users, and creating release materials
• Define and track product performance metrics and feedback loops
• Utilize data-driven insights to drive continuous improvement and identify new development opportunities
• Lead innovation initiatives from ideation to commercialization, identifying opportunities to differentiate SkySpecs' solar product
• Communicate and align product roadmap, priorities, and vision with senior leadership, executives, and key stakeholders
• Facilitate cross-functional collaboration to achieve product and company goals

Requirements:

• Bachelor's degree in Engineering, or equivalent work experience
• 3+ years of experience directly in the Solar industry; experience with software development or customer management strongly preferred
• Deep understanding of customer needs and the ability to advocate for the customer throughout the product development process; prior experience in a customer-facing product or solutions role is a strong plus
• Familiarity with solar farm operations, asset management, and industry best practices
• Strong strategic thinking and planning skills with the ability to translate vision into actionable plans
• Proficiency in data analysis and the ability to make data-driven decisions, utilizing tools like Databricks and Sisense
• Excellent written and verbal communication skills, with the ability to distill complex topics into clear, concise communication for both technical and non-technical audiences
• Strong project management skills, experience with agile methodologies a bonus
• Familiarity with software development processes and technologies a bonus
• Demonstrated ability to inspire and motivate cross-functional teams