Business Analyst

Role Overview

• Gather, analyze, and document business requirements by collaborating with stakeholders to understand needs, challenges, and desired outcomes.
• Analyze current business processes and identify opportunities for improvement, automation, and efficiency gains.
• Translate business needs into functional specifications, user stories, and process workflows for technical and project teams.
• Support project delivery by facilitating testing, validating solutions, and ensuring outcomes align with business objectives.
• Monitor performance metrics and provide insights and recommendations to support data-driven decision-making.
• Act as a liaison between business users, IT teams, and external partners to ensure clear communication and successful implementation of solutions.
• Coordinate activities that support the rollout and adoption of digital transformation initiatives with activities such as communications, training etc.
• Monitor progress of adoption-related deliverables and escalate risks, blockers, or delays to the appropriate leads.
• Support internal communication efforts such as creation of AI-videos/presentation decks for providing overall digital updates.
• Assist in gathering feedback from pilot or early users and ensure it is routed to the right teams for follow-up.
• Perform data analysis to track key metrics, identify trends, and support reporting on digital tool usage and benefits.
• Support the creation and tracking of digital adoption metrics for the entire portfolio.
• Reviews data from various sources and translates this data into usable information for management through analysis of targeted sales and/or other internal-external data.
• Identifies external data sources and performs data mining of market information regarding current and potential key suppliers and customers, in support of opportunities for TD SYNNEX business growth including information regarding investments and ROI.
• Presents information projections, plans, updates, etc. to senior leadership on a regular basis.

Requirements

• 5+ years of experience in a business analysis with some experience in change management or digital marketing role.
• Understanding of digital adoption, transformation, or systems rollout processes.
• Strong analytical skills and demonstrated knowledge and appropriate application of statistical rigor in performing analysis of information.
• Demonstrates strong technical knowledge of reporting tools, database concepts and designs.
• Demonstrates effective oral and written and presentation communication skills across all levels of the organization with emphasis on effective deliver in communicating with senior leadership.
• Demonstrates effective project management skills and independent skills.
• Demonstrates the ability to establish and maintain an effective communication network with individuals internal and external to the business outside span of control which may have direct bearing on operational analysis efficiency and effectiveness.
• Influencing Skills.

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.