Key skills
AzureSQLAzure DevOpsPostmanSaaSJiraConfluenceAgileMentoringFigma
About this role
Role Overview
- Translate business and operational needs into clear, implementable user stories and acceptance criteria
- Model end-to-end workflows, including exception handling and state transitions
- Collaborate closely with Engineering during design and build cycles
- Validate functionality using data and system behavior
- Support production triage and root cause analysis
- Drive clarity in ambiguous problem spaces and challenge incomplete requirements
- Mentor junior BAs where applicable
Requirements
- 3+ years of Business Analyst experience in product or technology development environments
- Technical & Analytical
- Hands-on experience writing and executing SQL queries for data validation and analysis
- Strong understanding of system workflows and backend data flows
- Ability to independently analyze production issues and support root cause investigation
- Experience working within Agile product development teams
- Experience collaborating on UI designs using Figma or similar tools
- Ability to create detailed process maps, user journeys, and workflow documentation
- Strong experience defining business rules and configuration logic
- Experience working in SaaS or enterprise workflow-driven systems
- 2+ years of experience in US Healthcare technology, preferably within claims processing, submissions workflows, eligibility, or revenue cycle systems
- Strong understanding of the US claim lifecycle, including submission flows, payer interactions, rejections, and exception handling
- Familiarity with US healthcare operational and compliance considerations impacting submissions and workflow design
- Good to Have: Understanding of REST APIs and JSON payload structures
- Experience documenting integration flows or data mappings
- Experience in healthcare technology or regulated industries
- Familiarity with batch processing or event-driven systems
- Experience with reporting or dashboard tools
- Exposure to operational KPI definition and performance metrics
- Experience mentoring or leading other analysts
- Familiarity with tools such as Postman, Azure DevOps, JIRA, Confluence
Tech Stack
- Azure
- SQL
Benefits
- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program