Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
Monitor Wi-Fi and network infrastructure across multiple sites (Wi-Fi, LAN, WAN)
Respond to alerts and proactively identify performance issues
Troubleshoot network faults and support rapid restoration of service
Analyse key performance metrics (AP health, client experience, latency, authentication)
Perform root cause analysis and support resolution of recurring issues
Collaborate with internal engineering teams and external vendors to deliver resolutions
Configure and refine monitoring alerts and thresholds
Reduce false positives and alert noise to improve operational efficiency
Ensure alerts are actionable and aligned to real service impact
Contribute to the design of improved alerting strategies (tagging, routing, prioritisation)
Support the transition from monitoring to observability by: