Key skills
PythonPowerShellAIDatadog
About this role
Role Overview
- Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
- Monitor Wi-Fi and network infrastructure across multiple sites (Wi-Fi, LAN, WAN)
- Respond to alerts and proactively identify performance issues
- Troubleshoot network faults and support rapid restoration of service
- Analyse key performance metrics (AP health, client experience, latency, authentication)
- Perform root cause analysis and support resolution of recurring issues
- Collaborate with internal engineering teams and external vendors to deliver resolutions
- Configure and refine monitoring alerts and thresholds
- Reduce false positives and alert noise to improve operational efficiency
- Ensure alerts are actionable and aligned to real service impact
- Contribute to the design of improved alerting strategies (tagging, routing, prioritisation)
- Support the transition from monitoring to observability by:
- Improving telemetry coverage (metrics, logs, events)
- Enhancing service-level visibility
- Contribute to correlation of alerts and events to identify root causes faster
- Assist in developing service health dashboards and performance reporting
- Support integration of monitoring tools into operational workflows (e.g. ticketing systems)
- Assist with:
- Alert enrichment
- Auto-ticketing and routing
- Data extraction and reporting automation
- Contribute to the development of runbooks and standard response procedures
- Identify trends, recurring issues, and opportunities for improvement
- Contribute to improvements in:
- Monitoring coverage
- Alert logic
- Incident handling processes
- Support development of documentation, SOPs, and knowledge base
- Produce and maintain dashboards and reports on:
- Network performance
- Availability
- Incident trends
- Support reporting on KPIs such as:
- Uptime
- MTTD / MTTR
- SLA compliance
- Take ownership of incidents through to resolution
- Communicate clearly with:
- NOC teams
- Engineering teams
- Customer Services
- Support proactive identification of customer impact
Requirements
- Experience in a NOC or 24x7 monitoring environment (or similar operational role)
- Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog or similar)
- Understanding of Layer 2 / Layer 3 networking fundamentals
- Familiarity with Wi-Fi technologies and platforms (e.g. Ruckus, Cambium, TP-Link)
- Understanding of authentication (e.g. RADIUS, captive portals)
- Basic scripting or automation experience (Python, PowerShell, APIs) (desirable)
- Awareness of:
- Alert correlation
- Automation workflows
- AI/AIOps concepts (desirable but not essential)
Tech Stack
- Python