Clinical Informatics Director

Role Overview

• Optimize the use of clinical systems through education and training, reporting quality outcomes and providing support in accordance with organizational goals.
• Lead the strategic planning, implementation, and ongoing optimization of Epic Electronic Medical Record (EMR) systems across the affiliate (UHPP).
• Ensure alignment with organizational goals, promote evidence-based practice, and enhance clinical workflows through informatics solutions.
• Serve as a bridge between clinical operations, IT, and leadership, driving performance improvement and user adoption.
• Oversee Epic EMR implementation, upgrades, and ongoing optimization projects.
• Ensure system applications are aligned with overall agency goals, including reporting needs from various departments.
• Develop and execute a unified informatics strategy at UHPP.
• Serve as a liaison among departments and locations that share application resources, ensuring Epic supports operational and clinical goals; interact with vendors or customers as a subject matter expert for software issues and creating a streamlined workflow for end users.
• Collaborate with clinical, operational, and IT teams to standardize workflows, visit-type templates, and documentation in Epic.
• Develop strategies and best practices to enable better collaboration and coordination among healthcare providers, streamlining medical quality assurance processes, improving patient safety and increasing accuracy and efficiency in practice management.
• Coordinate with Epic analysts, trainers, and super users to support system adoption and user satisfaction.
• Support and evaluate ongoing review, revision, and training opportunities on the Clinical Information System (CIS) for all health center staff, including the implementation of health center staff competencies in the use of the CIS.
• Act as a clinical subject matter expert to evaluate new technologies and coordinate the implementation, post go-live evaluation, and on-going use of the CIS.
• Conduct audits of the CIS, monitor end user satisfaction, and create performance development work plans related to best practices.
• Coordinate processing and follow-up of requests for enhancements and changes from users or others who interact with the clinical information system including revisions of templates.
• Provide advice, consultation, and feedback to end-user health center staff regarding the clinical use of the CIS.
• Maintain up-to-date knowledge of Medical Standards and Guidelines, Scope of Practice, Accreditation Standards, and regulatory issues related to clinical practice.
• Work collaboratively as a member of the Health Center Operations Teams.
• Develop and maintain a collaborative relationship with health center staff.
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Health Informatics, Nursing, Pharmacy, or related field (Master’s preferred, or EPIC experience of at least 2-3 years will be considered in place of Master’s Degree).
• Better Health Epic certification or successful completion of the Better Health Epic certification training within the first 6 months of hire is required
• Minimum 5 years’ clinical experience in healthcare; with a strong understanding of clinical operations and systems
• Proven experience in healthcare informatics, including involvement in EMR implementation or optimization, data analysis for operational improvement, and collaboration with IT and clinical teams
• Experience in multi-site or shared service environments preferred
• Experience in education and training of clinical staff