Analyst, Digital Operations – PLM, Regulatory & R&D Systems

Role Overview

• Provide daily operational and functional support for PLM and related Regulatory and R&D tools.
• Act as a primary point of contact for system questions, issues, and troubleshooting related to workflows, configurations, and system behavior.
• Escalate and coordinate system issues with internal technology teams or external vendors as needed.
• Support system releases, testing, and validation from a business-process perspective.
• Support and reinforce standard business processes within PLM and connected systems across Regulatory, R&D, PD, and Product Innovation teams.
• Help users understand system functionality, data flow, and best practices without directly creating or maintaining core data.
• Identify process gaps or system limitations and partner with stakeholders to propose functional improvements.
• Work closely with Data, Regulatory, R&D, PD, Product Innovation, and Master Data teams to ensure systems support end-to-end product lifecycle needs.
• Serve as a liaison between business teams and technical teams, translating business process needs into functional system requirements.
• Assist with ad-hoc reporting requests and system inquiries related to PLM, formula and regulatory workflows.
• Support visibility into product formula, and compliance statuses through system outputs and reports.
• Document system workflows, support processes, and known issues to improve consistency and user adoption.
• Contribute to continuous improvement initiatives focused on system usability, process efficiency, and regulatory readiness.
• Compile Dossier & PIF for Regulatory Teams

Requirements

• Overall 5 years of experience with experience in a technical-functional or systems support role for PLM or similar enterprise business systems.
• Strong understanding of business processes across the product lifecycle, preferably in cosmetics, skincare, or regulated consumer products.
• Familiarity with Regulatory, R&D, or compliance-driven workflows is strongly preferred.
• Comfortable supporting users, troubleshooting issues, and working within established system configurations (not responsible for data build or architecture).
• Strong analytical and problem-solving skills with attention to detail.
• Clear, confident communicator, able to work across business and technical teams.
• Ability to work flexible hours to support collaboration with U.S.-based teams.
• Interest in beauty, cosmetics, or skincare is a plus.

Benefits

• bonus eligibility (200% of target over the last four fiscal years)
• equity
• hybrid 3 day in office, 2 day at home work environment