Sales Support Representative

Role Overview

• Generating new business while managing and growing the activity of existing customers
• Managing the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team
• Accurately placing orders into the system from customer-issued PO’s
• Following-up on orders to ensure their successful delivery within customer expectations
• Leading open order management, ensuring that open orders are delivered to the customer expediently and accurately
• Confirming that all invoicing activity is taking place in a timely and accurate manner
• Taking a proactive role with problem resolution at the customer and supplier levels
• Learning about the programs available at major vendor suppliers to source products
• Assisting customers with Returns issues, order inquiries, and any other requests for information
• Developing successful relationships with sales, vendors, and internal departments
• Assisting with quoting and offering add-on opportunities to customers
• Using proper decorum in all communications with customers
• Completing projects and additional responsibilities as needed or assigned

Requirements

• Bachelor’s degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must.

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave).