Data Entry: registering extended health providers in the TELUS Provider Registry
Conducting regular maintenance of existing data
Resolving issues reported by end users of our products through varied customer intake modalities to include but not limited to (phone, email, chat)
Communicating with the stakeholders, i.e. insurers, provincial governing bodies
Handling and overseeing projects to successful completion for both internal and external clients
Remaining agile & flexible to support customer support requirements across other TELUS Health product segments based on demand
Supporting new TELUS Health initiatives

Bilingualism in French and English is a requirement
1 or more years of experience in customer service or a service-oriented industry
Inbound/outbound contact center experience with exposure to metrics and key customer performance indicators considered an asset
Intermediate to advanced skills in using Microsoft (MS) Office, including Excel, Word, Outlook, PowerPoint
Able to apply critical thinking skills to resolve issues
Ability to work independently
Strong team collaboration skills
Agile & flexible to support varied customer needs
Demonstrated customer’s first focus
Ability to work within an environment with multiple deadlines
Ability to effectively communicate, written and verbal, with internal and external customers
Flexibility to work rotating 8 hour shifts in a 7 am to 12 am environment

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Technical Customer Service Agent – Bilingual, Provider Management/Solutions

Key skills