Senior Customer Support Associate

Role Overview

• Be the primary respondent on inbound questions across support and legal/compliance tickets
• Triage with judgement
• Reduce ticket volume by going to the root cause
• Support building the AI-first toolkit
• Be the internal voice of the customer
• Set the tone and standards for how Odin shows up to customers

Requirements

• At least 7 years of experience in customer-facing operational roles
• Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
• You’re calm and clear under pressure
• You think in systems
• You’re tool-first and AI-fluent
• You can write really well

Benefits

• Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
• Wellness: £1,000 annual budget for health, therapy or fitness
• Parental Leave: Enhanced maternity, adoption, paternity and partner leave
• Pension: 4% employer contribution with salary sacrifice options
• Time Off: 25 days annual leave, 2 wellness days and flexible bank holidays (33 days total)
• Work From Anywhere: Up to 6 weeks per year working from anywhere globally
• Birthday Leave: An additional day of leave