Senior Manager, Program Management, Emergency Communications

Role Overview

• Own and expand Walmart’s emergency mass communication ecosystem.
• Serve as enterprise program owner for Walmart’s emergency mass communication system (AlertMedia), including administration, configuration, lifecycle management, roadmap alignment, and global scalability.
• Manage secondary/adjacent platforms (Everbridge xMatters, Crisis24) and evaluate integrations that enhance incident notification and associate safety outcomes.
• Manage all contracts, service agreements, etc. associated with the GSOC’s emergency communication technology.
• Keep the systems mission-ready, maintain system health, uptime, and user readiness; drive testing programs, automation opportunities, and proactive risk reduction across the tech stack.
• Establish and execute emergency testing plans, health checks, and steady-state technical ownership.
• Lead the Walmart GSOC’s Emergency Communications Team, pilot capabilities, run proofs of concept, write success criteria, manage UAT, and support enterprise rollouts.
• Drive enterprise onboarding: access models, governance, SOPs, knowledge base, and training content.
• Partner with Walmart’s Emergency Operations Centers (EOCs) around the globe.
• Partner with Global Tech for integrations, API connection design, data mapping, and signal routing.
• Work closely with platform vendors to manage, grow, and troubleshoot an enterprise communications platform.
• Develop and maintain escalation frameworks, contact strategies, templates, and tiered activation models for leadership decision-makers.
• Advise internal partners at international scale on event communication strategy and best-practice delivery patterns.

Requirements

• 5+ years in GSOC, emergency management, critical communications, mass notification, or similar program leadership.
• Experience with AlertMedia, Everbridge, OnSolve, Crisis24, or similar enterprise mass notification platforms.
• Demonstrated success owning SaaS programs, from implementation through lifecycle maturity and roadmap management.
• Strong capability to lead through influence—landing change and standards across global business units.
• Deep understanding of emergency communication principles, escalation pathways, and communication risk modeling.
• Ability to guide internal teams and vendors in connecting our emergency notification tools (at the API level) with other business systems to improve automation, accuracy, and speed during critical events.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.