Lead enterprise-level operational innovation strategy, focusing on transformation, efficiency, scalability, and performance improvement across revenue cycle and clinical‑adjacent operations
Identify opportunities to redesign processes, leverage automation and AI, and improve operational workflows to drive measurable outcomes for clients and internal teams
Partner closely with Product, Technology, Data Science, and Operations leaders to operationalize innovation initiatives from concept through execution
Serve as an internal consultant and thought partner to executive and client leadership, translating innovation into actionable operational roadmaps
Pilot, test, and scale new operational models, tools, and methodologies, ensuring change adoption and long-term sustainability
Establish success metrics, track outcomes, and communicate results to senior leadership and key stakeholders
Mentor and develop leaders and high-potential team members within innovation and operational excellence functions
Support client-facing initiatives as needed, ensuring innovation efforts align with client objectives and contract performance

12+ years of progressive leadership experience in healthcare operations, revenue cycle, operational excellence, or innovation-focused roles
Proven success leading large-scale transformation initiatives across complex, matrixed organizations
Strong understanding of healthcare operational workflows, performance metrics, and client delivery models
Demonstrated ability to partner across Product, Technology, and Operations to drive execution
Exceptional executive communication, influence, and stakeholder management skills
Experience with automation, analytics, AI, or emerging technologies applied to healthcare operations strongly preferred
Bachelor’s degree required; advanced degree (MBA, MHA, or similar) preferred

Competitive incentive and benefits programs aligned with executive-level roles
Comprehensive benefits package designed to support physical, emotional, and financial health

AVP, Operational Innovation

Key skills