Collections Specialist

Role Overview

• Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution.
• Contact account holders to arrange payment, payment plans, or settlement of accounts in accordance with parameters set by the business.
• Recommend collection accounts for assignment to Collection/Legal, including review of documentation to ensure a complete set of documents and supporting information is provided for maximum recovery.
• Prepare accounts for placement and provide required documentation to support account placement.
• Document collection attempts and activities in Salesforce or other repositories as requested.
• Use commercially reasonable collection tactics to resolve accounts assigned to them.
• Uphold integrity, discretion, and respect for confidential information at all times.

Requirements

• Consumer collections experience is required
• Exceptional customer service experience.
• Ability to understand and provide accurate and timely resolutions to customer questions and/or problems.
• Strong analytical ability required to gather and interpret data in situations where the problems are moderately complex.
• Able to prioritize duties and effectively manage time; strong organization skills.
• Effective at performing detail-oriented tasks.
• Exceptional written and verbal communication skills to manage across functions at various levels.
• Self-motivated individual with the desire to succeed.
• Proficiency with word processing and Excel spreadsheet software programs.
• Knowledge of FDCPA is a must.

Benefits

• Medical, dental, life, vision, disability
• 401(k)
• Employee Stock Purchase Plan
• Paid time off
• Tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs