Community Liaison – Field Based

Role Overview

• Serves as a point of contact for the public.
• Attends and facilitates local in-person site visits and customer meetings (including door-to-door by appointment).
• Conducts customer outreach via phone, email, and in-person visits.
• Responds to customer inquiries.
• Supports strategy and outreach implementation.
• Supports implementation of communication plan and customer and community engagement strategy.
• Attends internal and client project team meetings as needed.
• Prepares timely reports documenting all outreach activities and related customer feedback.

Requirements

• Minimum 3 years of relevant experience and demonstrated knowledge of community relations or local community involvement.
• Bachelor’s degree in communications, public affairs or similar with relevant field experience preferred.
• Excellent interpersonal, note taking and public speaking skills.
• Ability to work autonomously to manage competing priorities, synthesize ideas, plan strategically, and implement actions.
• Willingness to travel regionally throughout middle and upstate New York up to 95%; some overnight stays, night and weekend work may be required.
• Commitment to ERM values.
• Effective and collaborative team player.
• Experience with an electric or gas utility company or regulator preferred.

Benefits

• paid time off
• medical
• dental
• vision
• 401(k)
• life & disability insurance