Key skills
MentoringCommunicationProblem Solving
About this role
Role Overview
- Responsible for providing on-site support to ADD customers
- Support field personnel and District business objectives and goals
- Provide direction and develop mentoring skills to mentor other FSRs
- Troubleshooting and resolving complaints reported by customers on increasingly complex instruments
- Schedule and complete routine preventive maintenance, installations, and other updates
Requirements
- Bachelor’s degree or equivalent relevant experience required
- Practical experience of interfacing with customers
- Trouble shooting/problem solving skills
- Computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting)
- Effective communication skills
- Strongly demonstrated interpersonal skills
- Travel up to 70%
Benefits
- Career development with an international company
- Free medical coverage in Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit