Support the X-Ray Systems business as a Field Service Engineer based in New York City/Brooklyn.
Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Generate service revenue; adhere to state and federal regulatory requirements.
Service laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.
Work primarily in hospitals and imaging centers.
Possible overnight travel and home office based.
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
Manage company assets effectively including labor time, parts ordering, tools and test equipment calibration.

Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
Ability to read and interpret schematics and site drawings with minimal assistance.
Strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
Ability to adapt to changing work requirements in a complex, fast-paced environment.
Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
Exceptional customer service skills.
Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.

Field Engineer

Key skills