Partner Relationship, CRM & Outreach Specialist

Role Overview

• Telephone support and maintenance of existing partner contacts
• Proactive outreach calls to activate and re-engage partners
• Building new contacts within the partner network (research + initial outreach)
• Developing and maintaining trusting, personal relationships
• Identifying needs and passing relevant opportunities to the Sales team
• Structured documentation and maintenance of all activities in the CRM
• Ongoing development and expansion of our partner pipeline

Requirements

• Experience in telephone customer outreach (outbound, cold calling, or account/customer retention)
• A natural, friendly and confident telephone manner
• Strong interpersonal skills and a passion for relationship building
• Structured, organized working style and experience with CRM systems
• Ability to conduct conversations, listen actively and identify needs
• Basic understanding of digital topics (UX, IT or platforms is a plus)

Benefits

• Great people, excellent atmosphere, dynamic team, agile working methods
• Monthly budget for in-person meetups with your colleagues
• Regular virtual team evenings and other cool digital events
• Weekly learning sessions within the team and additional opportunities for your personal and professional development