responsible for strategy, management, and retention of a high-revenue, and complex client portfolio
fostering strategic relationships with clients and brokers
optimizing the value clients gain from Alight's products and solutions
developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders
working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service
advocating to ensure business readiness and client success
persuading, motivating, and inspiring action toward desired outcomes
collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention
consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite
owning the Account Health strategy for assigned client accounts
proactively monitoring and identifying client retention risk

5 years of direct Client/Broker Relationship management experience or advanced degree equivalent
excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts
compelling analytical skills with the ability to translate data into actionable insights
experience managing pricing and financial models
ability to partner with the Sales/Commercial Team to identify expansion opportunities
experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion
experience in HR services, business management, disability/absence, and healthcare

Senior Manager, Client Management – Alight Leave Solutions

Key skills