Planning, designing, and implementation of BI-DWH IT Services delivery to business users according to best practices, while ensuring high level of services quality and availability.
Monitor, control and support IT Services delivery; ensure that systems, methodologies and procedures are in place and followed.
Establishment and management of reporting related to IT Services.
Align BI services with business priorities SLA implementations and fulfillment.
Serve as escalation point for IT Services business users and management.
Take ownership of related Major Incidents to ensuring coordination of resolving parties, effective communication to stakeholders and Major Incidents review.
Capacity Planning
ensure that future demand from business growth is understood and properly addressed.
Management of IT operation teams and involvement in budgeting activities.
Drive IT Services continuous improvements.

5+ years of experience in Service Delivery or IT Operations in BI/DWH or data platforms
Experience in management the team not less 5 employees
Experience managing enterprise BI/DWH environments including required IT Operation processes
Strong technical knowledge of SQL, Azure Databricks, BI/Reporting Tools, ETL processes and integrations
Knowledge in applying and managing IT Service Management processes based on ITIL
Knowledge of data platforms and lakehouse concepts
Excellent written and verbal communication, organization, coordination, and interpersonal skills.
Manage business stakeholders delivery expectations
High level of written and spoken Spanish and English.
Strong reporting and analytical skills.
Ability to fast learn of new technologies and processes.
Nice to have: IT Service Management certification
Azure Databricks/Microsoft certification
Experience in Financial sector and FinOps awareness.

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

IT Service Delivery Manager, Data Management

Key skills