Director, Infrastructure Operations

Role Overview

• Responsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platforms
• Provides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational security
• Accountable for operational execution of security controls, ensuring platforms align with security standards, policies, and architectural direction defined by the Security team
• Partners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirements
• Partners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectively
• Designs, implements and oversees an operational support model that leverages a third party provider for off hours monitoring, ticket triage, and emergency support, while retaining accountability for escalation models, hand offs, and overall operational effectiveness.
• Ensures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelines
• Owns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilities
• Oversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform services
• Ensures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and operational maturity
• Leads resource planning and workforce management, including skills development, succession planning, and capacity alignment to demand
• Owns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountability
• Establishes and enforces operational standards, runbooks, automation, and best practices across infrastructure and platform services
• Provides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomes
• Acts as an escalation point for significant operational issues, ensuring timely resolution and clear communication to stakeholders
• Supports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates development of relevant IT operational policies, standards and procedures

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or equivalent practical experience
• 10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior leads
• Proven experience operating hybrid environments, including on premises infrastructure and public cloud platforms (e.g., Azure and/or AWS)
• Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middleware
• Experience leading teams across systems administration, application administration, DBAs, networking, and operational security
• Demonstrated experience building and leading teams that support 24x7 operational environments and frequent deployment activity
• Strong understanding of incident, problem, and change management, and how they integrate with operational execution
• Experience executing security controls and operational safeguards in alignment with standards defined by a centralized Security function
• Proven ability to balance business as usual operations with project delivery, including shared resource planning and prioritization
• Strong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountability
• Experience developing managers and senior technical staff, building sustainable operational capability and depth
• Ability to collaborate effectively with peer leaders across Security, End User Computing, Applications, and Service Delivery
• Experience in regulated environments (financial services an asset)
• Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executives
• Fluent communication skills in English are required and bilingual skills in French are an asset.

Tech Stack

• AWS
• Azure
• Cloud

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork