Portfolio Strategy & Revenue Management: Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
VIP Lifecycle & Early Life Onboarding: Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
Retention & Reactivation: Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
Reporting & Portfolio Insights: Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.

Experience: 2+ years in Online VIP Account Management
Analytical Prowess: Ability to analyze complex data sets to understand run rates and player behavior.
Communication: Elite interpersonal skills; ability to navigate difficult conversations regarding limits or bonuses while maintaining a positive relationship.
Financial Literacy: A deep understanding of P&L.
Adaptability: Comfortable working in a fast-paced environment that requires proactive, rather than reactive, engagement.
Language: English and Finnish Speaking

Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
Flexibility: Hybrid working model to support work-life balance
Well-being Focus: Access to our Mental Well-Being Program
Vibrant Culture: Regular social gatherings on our terrace, plus team and company events
Rewards: Refer a Friend Bonus
Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers
Fitness: Discounted gym membership

Finnish Speaking VIP Account Manager

Key skills