Serve as the central point of contact for clients and internal teams
Develop and execute comprehensive account plans focused on profitable deal constructs
Identify and build a robust pipeline of opportunities
Lead high-stakes contract renegotiations and renewals
Cultivate multi-level client relationships and leverage internal networks
Meet or exceed assigned sales quotas
Drive "Likely to Recommend" scores and maintain retention
Manage daily maintenance for the client portfolio ensuring corporate goals are met

Bachelor’s degree or a combination of work, education, and military experience
Minimum of 6 years of experience within Relationship Management
Experience managing, growing relationships, and implementing cross-functional strategy to drive revenue growth with large clients
Experience working in the payments and/or fintech industry
Knowledge of Fiserv systems is helpful, including Salesforce or a similar eCRM tool
Experience and understanding of payment facilitation
Ability to influence others at multiple levels internally and externally
Experience in sales and negotiating techniques
Strong analytical and critical thinking skills
Highly customer-focused and results-driven
Highly proficient in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
Fundamental knowledge of computer systems, especially financial data processing systems.

Relationship Manager

Key skills