Customer Success Engineer – YouTrack, German speaking

Role Overview

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

Requirements

• At least three years of customer-facing experience in project management, software development, or a related discipline.
• Can speak and write English fluently, as it is the preferred language of communication with customers, partners, and the team.
• Strong interpersonal communication skills, both verbal and written.
• Comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
• Able to work efficiently and independently in a distributed team.
• Proven track record of building and developing relationships in the B2B sphere.
• German language skills would be a plus, but they are not mandatory.

Benefits

• We are an equal opportunity employer
• We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.