Key skills
CommunicationCritical ThinkingRemote Work
About this role
Role Overview
- Assess users' needs to resolve questions and issues in partnership with the tech team
- Communicate directly with candidates to provide a more humanized service
- Create, consolidate and manage KPIs for service efficiency and quality
Requirements
- Ownership mindset: ability to take full responsibility for a key area at Gupy
- Excellent verbal and written communication skills, strong critical thinking, and a customer-focused mindset
- Advanced Excel
- Availability for 6 hours per day with a flexible schedule
- Some experience with programming and/or website development is a plus
Benefits
- Remote work
- Flexible hours