Serve as a strategic partner to customers, driving operational performance and continuous improvement through strong collaboration and insight.
Identify, prioritize, and lead high-impact, cross-functional initiatives that enhance throughput, system reliability, and overall operational efficiency.
Partner cross-functionally to drive innovation, validate new capabilities, and scale solutions from pilot phases through full network deployment.
Translate system performance data into clear insights and actionable plans, establishing KPIs that drive accountability across sites.
Partner directly with site General Managers and operations leaders to diagnose performance gaps and implement change within live environments.
Collaborate with engineering, product, and technical teams to resolve system constraints and influence product and process improvements.
Lead executive-level and site-level discussions to align priorities, drive decisions, and maintain momentum across stakeholders.
Adapt operating plans and priorities in response to evolving customer needs, system performance, and business strategy.
Build deep expertise across automation systems, controls, software, and warehouse operations.
Lead, mentor, and develop a high-performing team, fostering a culture of ownership, accountability, and continuous improvement.

Bachelor's degree in Business, Industrial Engineering, Operations, or a related field.
Minimum of 12 years of experience in consulting, operations strategy, supply chain, or operations within complex operational environments.
Proven experience owning or driving performance across multi-site operations, large-scale systems, or enterprise-level initiatives.
Demonstrated ability to lead cross-functional initiatives from problem identification through execution.
Significant experience in customer-facing or highly stakeholder-intensive roles.
Exposure to automation, robotics, or highly mechanized systems (e.g., warehouse automation, manufacturing, AS/RS, etc.)
Proven ability to influence and drive outcomes without direct authority.
Strong analytical skills with the ability to translate data into actionable insights (advanced Excel required; SQL/Python a plus).
Excellent communication skills with the ability to engage effectively from the warehouse floor to executive leadership.

Director, Operations Strategy – System Performance Improvement

Key skills