Senior Digital Learning Partner

Role Overview

• Design and develop engaging e-learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
• Use the LMS to upload, organise, and maintain various forms of learning materials, including multimedia elements like videos, graphics, and interactive tools.
• Conduct learning needs assessments to determine learning objectives and identify content requirements with our business areas.
• Configure and troubleshoot the LMS platform, resolving technical issues, rebuild existing material and reports and ensuring the system runs smoothly.
• Provide technical support and guidance to both instructors and learners on using the LMS effectively.
• Assist with the monitoring of system performance and user progress, generating reports on completion rates and course effectiveness.
• Work closely with our business area experts, and stakeholders to develop high-quality learning solutions.
• Use our internal intranet to upload, organise, and maintain various forms of learning and information materials, including multimedia elements like videos, graphics, and interactive tools.
• Stay updated on the latest e-learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.

Requirements

• Strong expertise in adult learning principles and digital learning design, with the ability to align learning solutions to business objectives
• Extensive experience designing, developing, and maintaining high‑quality learning content, including multimedia and interactive materials
• Advanced experience working with learning management systems (LMS) and e‑learning authoring tools, including ongoing optimisation and improvement
• High level of technical proficiency, including troubleshooting issues, managing system integrations, and working with information management systems
• Well‑developed communication and stakeholder management skills, with the ability to work effectively across functions and with senior colleagues
• Proven experience managing multiple projects simultaneously, ensuring delivery to agreed timelines, quality standards, and documentation requirements
• Strong organisational skills and attention to detail, with experience delivering accurate work in fast‑paced or deadline‑driven environments
• Confident IT skills, including strong working knowledge of the Microsoft Office suite and related business tools
• Demonstrated ability to identify improvement opportunities and implement changes that enhance learning effectiveness or operational efficiency
• Significant experience in Learning and Development design, ideally within a scaling, operational, or transformation‑focused organisation
• Experience working within company policies, legal requirements, and ethical standards, ensuring compliance across learning activity
• CIPD L&D qualification preferred but not essential; other relevant professional or administrative qualifications are advantageous.

Benefits

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)
• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life
• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives
• Strong commitment to CPD, training and professional development
• 25 days’ annual leave, increasing with service
• Buy and sell holiday scheme
• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services
• Regular social events throughout the year