EHR Training Specialist

Role Overview

• Manage and implement EHR system curriculums based on position-specific workflows
• Collect data from customer satisfaction surveys to continuously evaluate course effectiveness
• Utilize data to update and improve existing materials
• Deliver content for instructor-led training (ILT) in accordance with enterprise standards
• Deliver content for Optimization sessions in accordance with enterprise standards
• Encourage classroom participation and facilitate change management for target audiences
• Discover and apply customer needs/business knowledge to ensure client satisfaction of delivery outcomes
• Prepare instructional aids and plans and determine training objectives and goals
• Formulate training outlines and determines instructional methods, utilizing knowledge of specific training needs and effectiveness of such individual methods as individual training, group instruction, over the shoulder support, and virtual training
• Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods
• Coordinate or perform administrative functions necessary to deliver and document training programs
• Provide formal and informal implementation guidance, integration, and change management support tasks (on the job training, formal and informal classroom, and over the shoulder training) in a dynamic and interpersonal setting to support functional users (medical and dental providers) requiring assistance in implementing, using, and integrating EHR solutions into the military medical clinical business process
• Maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during system trouble ticket resolution

Requirements

• BS degree in Education, Instructional Design, or Instructional Technology and 4 years of prior relevant experience or Masters with 2 years of prior relevant experience
• US Citizen with ability to obtain and maintain a Tier 1 NACI background investigation
• Ability to obtain a Common Access Card (CAC) as required
• A minimum of five (5) years’ experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one-on-one, and structured on the job training
• A minimum of two (2) years’ experience training personnel on Cerner Millennium Electronic Health Record Software
• Cerner Millenium training certification
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Must be fluent in verbal and written English and English medical terminology with a solid knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Four years’ experience developing ILT and/or eLearning content
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Experience working with remote teams and leadership
• Strong time management skills
• Strong attention to detail
• Strong written and verbal communication
• Familiar with ADA Section 508c accessibility requirements
• Authoring ability using Adobe Captivate, Camtasia and/or Articulate Storyline
• Experience converting ILT to eLearning
• Experience collaborating across multiple functional teams
• Prior consulting experience with large-scale Enterprise level and/or government projects

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement