Support a dental practice with a focus on patient engagement, appointment setting, patient reactivation, and revenue cycle management.
Outbound calling to reactivate inactive patients.
Outbound calling to engage new leads.
Accounts Receivable (AR) management, claims and collections.
Insurance verification.
Appointment setting and booking.
New patient appointment closing.
Administrative support as needed.
Patient history intake (based on workflow).
Charting support.
Provide exceptional professional customer service during patient interactions.
Work with the video/camera turned during the shift as needed.

Strong outbound / cold calling and patient reactivation skills
Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
At least 1 year of work experience in outbound calling (reactivation, leads, booking)
Experience in insurance verification
Background in dental or medical office workflows is preferred
Professional and confident phone presence
Strong customer service and patient facing experience
Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
Proactive and responsive communication
Willing to participate in daily check-ins and supervision
Consistent attendance and reliability
Experience using Oryx Dental software (highly preferred)
Familiarity with dental or EHR systems
Experience in appointment setting, patient coordination, lead engagement and outreach
Nursing or clinical background (a plus)
Clear and professional written and spoken English
Relevant work experience
Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
Availability to work with the video / camera turned on throughout the entire shift.
Reliable laptop or desktop computer.
High-speed connection (minimum 15 Mbps).
Noise-canceling headset.
Webcam for virtual meetings.
Quiet, professional environment.

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Dental Virtual Assistant, Accounts Receivable, Reactivation, Lead Engagement

Key skills