Provide excellent technical support and customer service as part of our Level 2 support
Coordinate with support and development teams to resolve application and system issues
Design and maintain expertise in flow of application process and systems related to company
Administer and resolve applications issues, provide updates and perform root cause analysis
Supervise all alerts related to application and system procedures and provide services pro-actively
Maintain good professional relationships with counterparts of engineering and customer support departments
Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers
Perform root cause assessment and debug all issues on server domain, and availability of applications
Coordinate with test department to assist in releases and deployments to various environments and production outputs
Provide support and identify all issues and prepare appropriate documentation all issues and solutions
Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems
Identify and provide resolutions ranging in complexity from medium to high

Knowledge of Microsoft IIS
Knowledge of Database technologies Microsoft SQL Server
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Written and verbal communication skills
Customer Focused with excellent written and verbal communication and reporting skills
Demonstrable ability to learn technical information, processes and applications quickly
Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
Demonstrated ability to be flexible and take a proactive approach to problem solving

Application Support Engineer

Key skills